Report a Repair

Repairs – Michael G. Lewis & Son are trying to improve the way in which we respond to maintenance issues, as the recommendation is that all repair/maintenance are reported in writing we have created an on-line reporting resource – we would prefer you to use this method

Or, you can report a repair in the following ways

• Writing to Michael G. Lewis & Son: 54 Mansel Street, Swansea SA1 5TE
• Emailing repairs
• preferred method using form above

 How we classify repairs

We will give each request for a repair a priority based on its urgency. Our categories and response times are:

• Emergency: within 24-hours;
• Urgent: within five working days;
• Routine: within 28 calendar days.

Emergency repairs are defined as faults which could not have been foreseen and could cause serious damage to the fabric of the property or danger to health or life. You can report a repair at any time but we will only attend outside of office hours if it is an emergency. We may charge you if you misuse the out-of-hours service for attendance to repairs that are not urgent.

Urgent repairs are those that may affect your comfort and may cause some damage to the building if left too long. Although these are not emergencies, we will deal with them quickly.

Routine repairs are those that can be deferred without serious discomfort, inconvenience or nuisance to you or a third party, or long-term deterioration of the building.

Programmed repairs

Programmed minor works are day-to-day repairs that the landlord does not consider urgent. These will be carried out with other non-urgent work in the same area, for example guttering and fencing.

Planned are works that are not urgent and that the landlord can carry out over time, for example roof renewals.

Cyclical is work that needs to be carried out repeatedly for health and safety reasons, for example electrical tests and gas servicing.

Dealing with your repairs request

If you phone to request a repair we will ask you to put this in writing, but will explain how quickly we will deal with it and may offer you to contact a contractor direct to arrange an appointment

When reporting repairs it will help us deal with it quicker if you give us a clear description of the problem. We may need to inspect the problem before we can carry out the work.

If an appointment has been made for a contractor to call, and  you are out when the contractor calls, there may be a delay in re booking another call, and you may be charges for the abortive call out.

Chargeable repairs

When leaving your property you must make sure it is in good condition, as described in your tenancy agreement, as you may be liable for any costs incurred. You will be advised of these when leaving your property.

Your tenancy agreement will state how to end the tenancy and how the property should be handed back:

You will be charged for any damage which has to be put right. Replacing damaged doors, missing or broken handles, redecoration, cleaning  for example

We shall deal with the matter as soon as we are able.Sometimes, we may require the landlord’s permission before we can undertake certain repairs due to costs etc.

Please note that lost keys, locking one’self out is not dealt with as an emergency for the landlord’s point of view. Therefore, you would need to contact a local locksmith at your expense.

Please note:

• We may need to inspect the repair problem before we can schedule the work;
• Outside of office hours we will attend emergency repairs during the normal time frame We may charge you if you misuse the out-of-hours service for attendance to repairs that are not an emergency;
• If you cause the damage, or if repairs cannot be regarded as fair wear and tear, you may be charged for the cost of the repair;
• You are advised to take out contents insurance.