Renting your home

When you take on a tenancy, you are entering into a legal contract with the owner of the property, called “The Landlord”. When you sign this document you have agreed to abide by these terms, such as paying the rent on a set date,and other responsibilities. You will not be able to vacate the property within the fixed term of the tenancy,unless by agreement with the landlord.

By using a well established and reputable agent, like MGLS – Michael G. Lewis & Son, we try to look after your wellbeing throughout the term of the tenancy. Giving you advice and help on any aspect of the letting., however, our main duty lays with our Client Landlord from whom we take instructions.

Repairs, queries, and other related subjects are dealt with as quickly and efficiently as time will allow.

We a have Client Money Protection scheme , a member of  The Tenancy Deposit Scheme (TDS) which is only open to Regulated Agents, (NAEA,ARLA,NALS and RICS),  giving you the assurance that you money is safe (please note that this does not cover your deposit if withheld for unfair wear and tear, rent arrears or other such breaches of tenancy).

We offer two levels of service to landlords, that of “Let Only” and let and managed. If we act for the landlord to find a tenant only, (Let Only), the deposit/bond will be transferred to the landlord. You would then deal direct with that landlord as we would not be in the position of stakeholder.

If instructed, we will provide you with a condition report and inventory. However, you should always make your own notes and take photographs were necessary when you take occupation. A copy of these notes and photographs should be given to us. This will help us at the end of the tenancy to determine any unfair wear and tear.

You will have been given a copy of the tenancy agreement, along with the gas safety certificate (if applicable) when you came to the office to sign. If you require a further copy of this or other documents, a charge will be made for printing.

If and when you share a property with another person, and the tenancy is Joint – i.e. – there is more tan one named tenant on the agreement, you will have entered into a JOINT TENANCY with others, you will be jointly responsible for ALL the RENT and DAMAGES as if you alone were renting the property – this is called Joint & Several Liability.

THEREFORE, you MUST make sure that you are happy to reside with the other person(s) as any actions from them may result in YOUR part of the total amount of Deposit/Bond held being retained should any rent be outstanding or damages found (Over and above fair wear and tear) even if you, yourself have paid all your rent or have not committed any damage.

Under the terms of your tenancy,you will be responsible to take care of the property and gardens (where applicable.) This will include, regular cleaning of the property,c learing, leaves and other debris from drains and gulleys, as well as being responsible for cutting the grass and general weeding during the growing season, lawns will need to be cut every 7 days, this will ease the problem of overgrown and unsightly gardens. We expect that the garden will remain in a suitable condition throughout the tenancy and on vacation. See our Check Out Information guidelines

You can either use the dedicated Repairs email, please insert the property in the subjectline or it will be treated as spam,you can telephone our office or use the the help desk and register to report a repair.

For general tenant queries, you can use the dedicated Tenant email , again please insert the property in the subjectline or it will be treated as spam.

Useful Telephone Numbers / Services

• WESTERN POWER 0800 052 0400
• GAS 0800 111 999
• WATER 0800 052 0130
• BILL ENQUIRIES 0800 052 0145
• SEWERAGE PROBLEMS 0800 085 5937

Emergency

• Police/Fire/Ambulance/Coastguard 999 112
• British Telecom 0800 800 150

Air

• Cardiff Airport 01446 711111
• Bristol Airport 0870 121 2747

Buses

• First Cymru Buses Ltd 0870 608 2608
• National Express 0870 580 8080

Train

• Traveline 0870 608 2608

Hospitals

• Morriston Hospital (main switchboard) 01792 702222
• A & E 01792 703428 / 703429
• Singleton Hospital (main switchboard) 01792 205666
• Casualty 01792 285477

City & County of Swansea

• General enquiries 01792 636000
• Benefits 01792 635353
• Housing Options 01792 533100
• Pest control 01792 636000
• Residents parking 01792 636136

Police

• HQ Bridgend 01656 655555
• Swansea 01792 456999
• Community Safety 01656 889704
• Crimestoppers 0800 555 111

Others

• Inland Revenue (Swansea Ty Nant) 01792 456000
• Code dialling from abroad +44 (delete 0) i.e +441792